Our Customer Care Programme ensures that you receive the best customer service. All goods handled by us are monitored throughout the whole process to establish their needs. We operate all year round providing 100% on-time deliveries to our customers.
Customer Care
OUR MISSION
To ease the transition of doing business with us through timely and effective service by employing best transactional practices, safe, convenient, reliable and industry standard products and services to all our clients.
OUR VISION
To be the most preferred indigenous brand in the West African Sub-Region as well as the Oil and Gas sector in Ghana, delivering exceptional standards in products and services with utmost priority to customer service and satisfaction.
OUR BUSINESS PHILOSOPHY
Our philosophy focuses on prioritising our stakeholders and offering quality products and services. We also believe in operating ethically, efficiently in fair competitiveness and in compliance with all government regulations on petroleum products and safety standards.
Delivering excellent customer service
Having an understanding of our customers’ unique needs
Providing a painless ordering experience
Placing a focus on building long-term relationships
Cross Line Petroleum is a contributor
The Liquid Fuels Charter aims to ensure the sustainable presence, ownership, and control by approximately 25% of historically disadvantaged West Africans.
Our Vision | To be the preferred wholesale liquid fuels partner in Western Africa
Independent Distributor
We are a growing, independent distributor with the flexibility and agility to provide our customers with excellent service under any circumstances. We interface with our customers through dedicated personnel, rather than requiring them to deal with a call centre.
Efficient Logistics
We have the ability to solve logistics challenges rapidly, to counter customer problems like fuel supply running dry or tankers being waylaid, by offering immediate fuel management solutions for our customers. Our engaged team assists our customers with that personal touch no matter what their unique requirements are.
Future Growth
We know the most meaningful way to grow our business is by supplying more clients more often. That’s why we’re focused on giving our clients a procurement experience unmatched by our competition. More importantly, we always aim to give our clients what they really want: Top quality product at a good price, fast.
This approach is the foundation of our daily operations and puts us in a position to build lasting relationships with our clients.
